Oxford University Press

English Language Teaching Global Blog


6 Comments

Skills for effective communication at work

Skills for effective communication at workRachel Appleby, co-author of two levels of the new International Express, looks at ways to help your students to communicate more effectively at work, ahead of her webinar on this topic on 3rd December.

The other day I had a meeting with a restaurant manager, Anna, about language classes. Her English was passable, but clearly not as good as she wished, and she felt embarrassed that she couldn’t express herself more eloquently. Phrases didn’t seem to come to her mind, and she kept apologizing for the little mistakes she was making. It reminded me of another of my students, who once complained that he sounded like a six-year old in English, and it didn’t help him do a good job at work at all!

What is it that such people need? Anna is adult and sophisticated, and can run a meeting more than adequately in her own language, but in English, it seemed to bother her that she had so many difficulties, and – as a result – little confidence. I really felt for her.

In a nutshell, her passive knowledge wasn’t bad, but she didn’t have those stock phrases we use in conversation to negotiate a topic (for example, how to add information, give an example, or move on.) – those phrases which help us sound fluent, make it easier for the listener, and ensure communication is effective. When she emailed me later that day, her writing illustrated a similar lack in conventions we use in semi-formal correspondence, those phrases which clarify the message, and orientate the reader.

So how can we help these students? They want to be able to function as easily in English as in their own language, even if they’re not at native-speaker level. Our students want to ‘be themselves’ in English, and behave as they would in their own language. The good news is that some work skills are transferable, even if we have to raise students’ awareness of what they are.

So let’s have a look at the main problems are, and what we need to do. Students, especially at lower levels, may have difficulties with grammar, but if we can focus on chunks of language, with an emphasis on intonation and sentence stress, this will help them communicate a clear message. Additionally, students often find that they have the technical language for talking about their area of work, but need help with putting it together. Functional language, phrases which have a purpose, are what they need here.

With writing, obviously we need to highlight standard conventions in emailing, and work with models to help students. I also think when writing that it’s useful to pare down content: it can be easy to write too much in another language in order to try to explain yourself, when it fact you just cause more confusion (I know I do this!) We need to help them keep their writing focused, and avoid unnecessary complications.

In my webinar on 3rd December, we’ll look at some examples of how we can increase students’ confidence, so that they can operate professionally within a work environment. We’ll look at chunks of language to use in meetings, conventions for writing clear emails (in particular, ways of handling difficult emails), tips for creating focused PowerPoint slides, and, finally, how to get your to-do list ticked off – in other words, ways of setting clear work objectives. And I think all these are things which Anna would benefit from!

I’ll be using materials from the Pre-Intermediate, and Upper Intermediate levels of the new edition of International Express. I look forward to seeing you soon!

Register now.


5 Comments

The importance of content rich texts to learners and teachers

The importance of content rich texts to learners and teachers Texts have always played an integral part in classroom learning, for skills development and as contexts for language study. It has long been acknowledged that choosing texts that are interesting and motivating is key, but we also need to ensure rich and meaningful content. Katie Wood, teacher trainer and materials writer, suggests using four key questions to assess whether a text meets these criteria and discusses why it should.

Question 1: Does the text contain information that can be of use in the real world outside the classroom?

In today’s fast-moving and increasingly digital world students are less likely than ever before to read or listen to something solely because it’s good for them, or because it contains examples of a particular structure. They are likely to want to know which specific skills they’re working on, but also what information they can take from the text and make use of in their life outside the classroom. A good text needs to be engaging, but it also needs to contain information that remains relevant and useful to the student once the lesson is over. Texts need to provide take-away value both in terms of linguistic development and real-world knowledge.

Question 2: Does the content help students relate their experiences, situation and country to the world as a whole?

More than ever before, both students and teachers have access to information from a variety of truly international sources on a grand scale. Facebook, Twitter and the internet in general mean that students are communicating internationally both in terms of their career and social life. As a result the communications themselves have become more related to matters which cross boundaries and borders.

Question 3: Is the text generative and can productive tasks be tailored to students’ needs?

The challenge is to provide both students and teachers with texts that have universal appeal, that are relevant, yet are in some way not already worn out by digital media. Choosing texts which are content rich increases the likelihood that they will generate different responses and points of interests from different individuals, and this includes the teachers. Maintaining the enthusiasm of a teacher dealing with the material for perhaps the fifth or sixth time should not be underestimated. In addition, a large number of students learn English in a General English class, but increasingly they have a more defined purpose in learning than they did in the past. In one group for example, a teacher might find students who want to pass an exam, want to improve their English in a business environment, or want to focus more on social English. A genuinely generative text provides the opportunity to lead into productive work in more than just one of these areas.

Question 4: Is the content of the text authentic and does it lend itself to further research and exploration?

As previously mentioned, students want to feel that what they spend their time reading and listening to in the classroom, has real world application. A text that satisfies this criteria should ideally create a desire in readers or listeners to discover more. Consequently, texts need to be authentic and googleable, and this should be true for all levels. So, while a text chosen for elementary learners will need to be adapted in terms of language, we need the content to be real. A student can then go away and find out more for themselves.


9 Comments

#IATEFL – Adult Learners: helping them clear the next hurdle

Businessman jumping over hurdlesRachel Appleby, co-author of two levels of the new International Express (published in January 2014), looks at how to help adult learners to maintain momentum when learning a language. Rachel will be presenting on this topic at IATEFL 2014 on Wednesday 2nd April.

Over the years, I’ve made significant efforts to learn Hungarian, and have done reasonably well; however, I can now “do” what I need to do with the language, and I’m very aware that I’m forgetting it, even though I still live in Budapest. I also go through phases of learning Spanish, and try to do a little everyday, such as reading an article I’ve come across that interests me, or putting Spanish radio on while I’m cooking. OK, so I might be keeping the little Spanish I have alive, but I’d be kidding myself if I thought that I was making any real progress in doing these things.

Many students I’ve come across tell me similar stories, but they also have other difficulties: time is always the number one hurdle; in addition, some think learning a language is all about doing grammar exercises, which of course they find boring; many claim to be able to learn long lists of words, but then resent their efforts when they find they can’t really use them in conversation.

Adults learning a language today characteristically stop and then re-start learning, each time with renewed enthusiasm, yet we all have busy lives! Does this sound like you too? Somehow we expect to make progress, often with minimal effort. Some people claim they are able to keep a language going by reading, or watching films, – perhaps even by having the occasional conversation with a native speaker in that language. But, in fact, all too often we’ve reached a plateau, or perhaps our language use is even getting worse.

So what can we do to help our students? I do actually realise that I need to engage my brain and be very focused on what I want to learn if I’m going to make any progress at all, so extensive listening while chopping onions isn’t really going to do the job! But how can we translate this into the classroom? How can we really get students involved, and ensure they make progress?

Well, I think we need to be very aware of the difficulties our students are facing, as well as what they’re aiming for; in fact the more we know about them, the better we’ll be at helping them. Adult learners bring a wealth of experiences to class, and in most cases are eager to share those, and have a chance to express their opinions. But they need to be motivated and engaged. So we need to ensure that we give them the scope and range of topics to be fully involved. But we also need to focus on language, and create opportunities to help them understand and relate to new language, and make sure that they practise the language in a meaningful way.

In my session at IATEFL Harrogate we’re going find out what it is that makes learning difficult and perhaps prevents learners from getting over the next hurdle. We’ll then be looking at topics and task-types from the new edition of International Express that will engage the learners, provide them with relevant language, and ultimately enable them to communicate effectively and make progress in areas that matter to them.

As a start, why not jot down in the comments box below what it is that makes it difficult for YOU, or YOUR learners, to get over the next language hurdle. I’d be really interested to find out, and – you never know – we just might have a solution for you! Let me know!

Related articles


11 Comments

A Letter to My Younger Self

Young woman thinking as she writesMeghan Beler is a full-time teacher trainer for Oxford University Press in Istanbul, Turkey. In this piece she writes a letter to herself about things she wished she knew when she first started teaching.

Dear Younger Self,

As you have probably realised by now, teaching is hard work. On top of a full teaching load you have to deal with homework, exams, misbehaving students, staff meetings and (gasp!) students’ parents. You are experiencing a lot of uncertainty and ups and downs, sometimes even on an hourly basis. You may feel that you don’t have enough time to plan the spectacular lessons you dreamt of when you were training to become a teacher. I remember what it feels like to be a new teacher, so I would like to offer you some simple advice that can help you deal with some of the challenges you are currently facing.

Choice: First of all, don’t be afraid to give your students choices about their learning. As a teacher, it’s very easy to fall into a pattern of being the decision-maker, judge and jury in the classroom, but allowing choice is an important part of helping students become autonomous learners. By having your students make some decisions in the classroom, you can also increase their involvement and enjoyment of your lessons. Start with something simple, such as allowing students to choose which questions from an exercise that they would like to answer. You might also consider asking them how they would like to carry out an activity – individually, in pairs or in groups? Homework and projects are other areas where choice is a possibility. If you want them to get more practice with past simple at home, give them some options and take a whole class vote, for example:

  1. Write a short composition about your last holiday.
  2. Record yourself talking about what you did last weekend.
  3. Prepare a ‘past simple’ quiz for your classmates.

This allows you to cater to different learning styles while encouraging students to take responsibility for their own learning. For learners who are not accustomed to being given choice in the classroom, this new responsibility may come as a shock to them and they may struggle to come up with ideas or even try to ‘cheat’ the system. But with a bit of persistence and optimism on your part, you will be amazed at the wonderful ideas your students can come up with.

Continue reading


23 Comments

Teaching large classes

teenagers outside schoolAlastair Grant, a Teacher Development Manager in Buenos Aires, looks at the challenges in managing large classes of teenagers, and suggests ways to ensure successful lessons.

I shut the door behind me and realised I had made a big mistake.

No, this isn’t the starting sentence from a creative writing class that I went to when I was 12, but the feeling I got when stepping into that secondary school classroom…

Me, a first year teacher, fresh off my teaching course, and full of ideas about communicative activities, interaction patterns, etc., suddenly faced with 32 teenagers all speaking in a language which I didn’t understand, and not paying me any attention! I needed to change things fast.

Back when I started teaching (time seems to move at twice the normal speed in this profession), I found this pretty intimidating. We know that large classes can have their fair share of challenges – I’ve picked out five to get you thinking:

  1. Monitoring
    Let’s see: you have 32 students doing an activity; that means you’ll have about 12 working quietly, 6 working together, 4 talking about their weekend, and 10 calling your name in unison, demanding help. And if you’re lucky, it’ll be in that order.
  2. Environment
    There are desks in the way, bags all over the place and it can seem impossible to be able to reach your students to help with them while they’re working.
  3. Discipline
    With even the best adolescents and adults, there’s a temptation for them to speak in their native tongue, or just not to work, which is even more common in a larger class, especially as there’s less chance of you spotting it!
  4. Interaction
    Trying out a “find someone who” activity with a class THIS size can turn you into a policeman, because you have to make sure students don’t use the activity as a reason to speak in their language. It’s also hard to make sure everyone can get to speak to each other without creating chaos!
  5. Testing
    Having 32 writing, reading, listening, speaking, and grammar tests to check for only ONE of your classes, is exhausting for any teacher.

Ok, so far so bad, but strangely, six months into the job, when asked by my director which class I was enjoying the most, I found myself answering “the one at the secondary school”.

So what had changed?

Continue reading